Select Software Solutions, Selcomm, Telecom Billing and Customer Care/CRM

Services offered by Select Software Solutions

Selcomm ™ Customer Care, eCRM & Selfcare

Selcomm™ Customer Care enables all requests to be tracked and resolved in a timely manner, critical to customer satisfaction and increased loyalty.

Customer Care,
eCRM &
Selfcare
solution Complex tasks are automated and simplified, allowing your business to reduce call centre costs and improve customer service.

Selcomm™ also allows you to deploy self care features to the internet and service multiple business brands under one call centre system.

Selcomm™ provides a complete Customer Care solution.

HIGHLY EFFICIENT Selcomm ™ customer care lets you specify the

information you require about your customers. Custom events, new charge types, additional address or phone number categories and user defined information fields can be configured in minutes.

Selcomm ™ advanced search capabilities means you’ll find the customer you want quickly. Alternatively, integrate Selcomm ™ with your PABX to automatically select customer accounts. Once located, the complete details of the customer are available. From their most recent call, back to their first contact with your company, it’s all at your CSR’s fingertips.

Service activation, barring, unbarring, plan changes, disconnection requests and other service actions may be scheduled for immediate or future automatic execution on the Network.

Selcomm ™ allows you to monitor events to determine high cost CRM activities. These become candidates for internet/IVR self care and can include unbarring a new service, changing plan, address or payment details, viewing call and invoice history etc

Key Features

Complete suite of functions for Telecommunications Call Centre Agent

Self Care via the Internet and IVR systems

Multiple business brands easily catered for using the Multi-company mode (ie Application Service Provider Model)

Complete customer history available on-line, including all events, calls, usage and invoices

System and user defined events can be performed immediately or scheduled for automatic execution

Comprehensive and efficient search facilities

All customer details and services readily available and quickly updated

Scalable for startup companies through to the largest of call centres

Click on an area of the figure below for more details

SELCOMM™ SUITE Integrate separate modules into your system or utilise our complete solution

[Home] [Company Profile] [Products] [Services] [Contact Us] [Downloads] [Top]