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Telecom Billing and CRM - Application
Service Provision
(ASP)
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From Select Software
Telecommunications Services Pty Ltd
The Selcomm™
Application Service Provision (ASP) is an outsourced business model
that delivers operational Business Support Systems for providers of
telecommunication services.The Selcomm™ ASP is a cost effective mix
of solutions that include “world class” Telco Support Software
(Select Software’s proprietary Selcomm™ Customer Care and Billing
system) packaged with support staff to manage the Telecom Service
provider’s key operational processes and IT systems. In addition the
ASP/Telecom bureau service includes secure data centre facilities,
IT server hardware and associated third party software.Outsourcing the Telco
billing and associated services via the Selcomm ASP is a highly cost
effective and efficient alternative, giving the Telecom SP the
opportunity to focus on the marketing, sales and support for the
provision of telecommunication services.
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Who should use the Selcomm™ Telco Billing and CRM
ASP / bureau? |
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The Selcomm™ Billing and
Customer Care solution is suitable for any Telecommunications
Service Provider (SP) from a reseller through to a provider of the
carriage of the service itself. The Selcomm™ ASP/bureau has
proven to be the preferred choice for Telco Service Providers having
been adopted by a vast variety of businesses, from those just
starting in the industry, to businesses that have been operating for
many years, from small niche market operators, to operators with
large volume high transaction requirements (such as carriers) and
from retailers to wholesalers.
The Selcomm ASP model
takes away traditionally expensive financial barriers to entry for
start-up businesses by providing a cost structure that scales with a
growing business yet still provides access to “world class”, robust
and feature rich systems.
As a guide, a Telco
Service Provider should consider the following criteria in making
the decision to outsource billing and customer care systems using
this model:
·
Speed to Market: the
Selcomm™ ASP already has the equipment, applications and expertise
ready to provide rapid market access.
·
Operational Freedom: the Selcomm™ ASP inherits the task of application
management, allowing the SP to focus critical resources on their
core business function.
·
Improved Performance: the
Selcomm™ ASP can apply its vast experience to implement
best practices for superior levels of scalability, availability,
security, backup, disaster recovery, and most importantly delivery
of telecommunications services.
·
Financial Flexibility: the Selcomm™
ASP reduces fixed costs
and lowers overall capitalisation expenditures for hardware,
applications and management.
·
Reduced Risk: with no capital
expenditure
on software, hardware, and IT personnel, the service provider has
the opportunity to implement new technology or business models with
minimal impact to their existing environment and the bottom
line.
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What is included in the Selcomm™ ASP? |
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Essentially the Telco SP is provided
with all the key business support applications required to operate a
telecommunications business along with associated services
(processing of service transactions, bill production, and payments)
and outsourced hardware infrastructure and management
services. |
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Telco Billing, CRM and provisioning software
included:
·
Selcomm™
Customer Care Application
·
Selcomm™ Rating, Tariffing and
Discounting Application
·
Selcomm™ Billing
Application
·
Selcomm™
Network Integration
Application
Outsourced Telco Billing Services included:
·
Selcomm™ Implementation
Service
·
Selcomm™ Bill Run
Service
·
Selcomm™ Transaction
Processing Service
·
Selcomm™ Debit Run
Service for payment processing
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Selcomm™ Tariff and
Package Maintenance Service
·
Selcomm™ Data Centre,
Server & Maintenance Support service
Hardware Infrastructure
included:
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Highly
scalable hardware, for performance, redundancy and
robustness
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Servers that will scale as your
business
grows
· IT services to manage and
maintain servers
Optionally,
the SP may include the following applications:
·
Selcomm™ SelfCare Application
· Selcomm™
Sales and Order Entry
Administration Application
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What Types of Telecommunication Services
are supported? |
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Select Software Telecommunication
Services supports the vast majority of telecommunications services
available in the market today, by utilising Select’s Selcomm™
Customer Care and Billing applications. These
telecommunication service types include:
·
Fixed line voice
·
Wireless/Mobile (GSM, CDMA, Satellite and
others)
·
Voice over IP
(VoIP)
·
Data (dialup, DSL, broadband)
·
Video over IP teleconferencing) and many
more
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Which Carriers are supported? |
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Select supports billing and provisioning for all major
carriers of services in the Australian Telecommunications Industry,
including but not limited to; AAPT, Comindico, GlobalStar, Iridium,
MCI, Optus, Powertel, RSLCOM, Telstra and
Vodafone.
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Why consider Select’s Telco Billing
ASP? |
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Select Software has significant
advantages over competing software products and in-house
applications.
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We have proven, robust
systems used by leading service providers for many
years
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We have a low lead time
to implementation into production
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We are cost effective,
yet rich in feature ensuring greater business
value
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We deliver what you need
and expand with your business as you need it
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We manage the
business integration of your network and financial
systems
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We reduce your
ongoing operational costs whilst improving the integrity of your
business
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Our significant telecommunications experience in
project management and custom development
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Our world class
products are locally developed and can be customised to meet your
needs
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Please contact
us to arrange a demo
Other Services | |